Problem syncing

[Mahseratti]

I have a couple of problems... I just charged my charge HR overnight and already it's showing my battery is empty. Plus it takes several minutes to sync and when it finally does "complete" it doesn't show anything and I need to sync a second time which also takes several minutes. This is my second Fitbit as my first one stopped taking a charge after three months.

[MeylinP]

A warm welcome to our new friend @Mahseratti! Thanks for stopping by! I'd suggest you follow the steps provided at My tracker's battery isn't charging and make sure your Charge HR is not loose in the charging cable by pushing the tracker further into the charging cable or moving it around to see if it starts charging. Once you've done that, please read and follow the steps on this article I can't sync my tracker.

Hope this helps, happy stepping! 

[Mahseratti]

It shows that the Fitbit is charging when I plug it in. And when I disconnect it says it's full. But when I look at the app it says battery is empty.
The syncing is very slow. It takes close to 5 minutes to "sync" but the stats don't update until it re-syncs a second time

[MeylinP]

Thanks for the update @Mahseratti! Just to keep in mind I'd like you to know that the battery life you see on your Dashboard or mobile device is always based off your last sync, and won't necessarily match what the current battery life is. I'd suggest you contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this. 

Have a great day!