@Lorried - do you realize that you are just talking to other Fitbit users here? ... people who are trying to help each other out? We are not “Fitbit IT.” Please don’t take your frustration out on us.
Taking your second question first, many of us are experiencing the same issue with unwanted friend requests. I get them here, and on other social media apps, too. When you get an unwanted friend request, on Facebook, you have several options. You can simply not open it. Or, if you open it, you can tap the Ignore button. Or - what I like to do - you can choose to Block that person. They will never be able to contact you again. If that person’s profile contains objectionable photos, etc, then you can Report it.
As for your Fitbit device losing steps, I can try to help but need more information. Which iPhone do you have? Which Fitbit device do you have? And I can’t offer help or suggestions unless you tell us exactly what trouble shooting you have done. Saying “all of them” is too general. I’m happy to try to help if you will work with me.
