Steps tile won't appear on Fitbit app

[LSloan]

With the newest update, I don't have a tile option for steps?? I tried edit but it's only allowing me to add or remove the 5 tile options (none of which are steps?!) I read through some of the other posts but there are way too many complaints to read through and I didn't see my specific one. Steps is the main item I care to see. Please let me know how I can get that tile on my dash!

Moderator Edit: Clarified subject

[MarreFitbit]

It's nice to see you around the Community @LSloan ! Would you mind to send me a screen shot showing what you're getting when editing your tiles?

Version 2.26

Released: August 17, 2016

• The new Fitbit app dashboard with an updated look is now fully implemented. You can no longer return to the old design.
• Share your Fitbit dashboard with friends! You can now personalize and share the your dashboard with friends.
• Better visualize your sleep history and asleep and awake periods with new fullscreen graphs.
• We fixed some bugs and made stability improvements

You must have iOS 9 or greater installed on your iOS mobile device to edit your dashboard.

• Open the Fitbit app dashboard.
• Tap Edit in the top right corner.
• To hide tiles, tap the x icon in the top left corner of the tile you want to hide.
• To show hidden tiles, tap the + icon in the top left corner of the tile you want to show.
• To rearrange tiles, hold and drag the tile to a new location.
• Tap Done.

I'll be around! 

[Loubs44]

I have the same problem. Would've been good to see the answer to this problem.

[MarreFitbit]

Hey there @Loubs44! Have you tried what I suggested above? If so, please try setting up your tracker as a new device to bring your step tile back. Here are the steps:

1. On the Fitbit apps for Android or Windows 10, tap the Account tab. On the Fitbit app for iOS, tap the icon in the top right.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Let me know how it goes!

[Drdave46]

I don't understand!

I can see how you can click the X on a tie to delete it, but how can you click the X on a tile (steps) which isn't there in the first place?

My steps tile has disappeared from both iPhone and ipad as well as on the www.fitbit.com although they show on the Blaze watch.

[MarreFitbit · Accepted solution]

Thanks for jumping up here @Drdave46! Hmmm... as per your description it seems that your tracker got unpaired from your dashboard. That's why you cannot add the tile and you cannot even see it, to fix it try the steps I shared above about setting it up as a new device:

1. On the Fitbit apps for Android or Windows 10, tap the Account tab. On the Fitbit app for iOS, tap the icon in the top right.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Give it a shot and let me know if that is the solution! 

[Drdave46]

Thank you very much - all the devices now show steps!

Sent from my iPad

[Eileenmu]

I just bought a new inspire and after two days this happened to me as well. My calories burned was being logged and showing on my ap but I was not able to find a tile for steps on the ap .after going to edit . I turned off my phone , turned my phone back on , checked that blue tooth was on and it was  . I went to my ap , choose set up a new Fitbit and mine came up so I just went through all of the set up steps again as if it was new. I never lost my old information and when I went to edit the step tile was back . Everything is working now !!

[LizzyFitbit]

Welcome on board, @Eileenmu.

Thanks for your efforts while working on this, as well as sharing every step tried on your own. While this shouldn't have happened, I'm glad you sorted this out and I'm sure your post will help other members experiencing similar issues.

In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members. Happy stepping!