help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Steps/time not showing /being deleted on new dashboard

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-25-2016 10:21

‎06-25-2016 10:21

I upgraded my iPhone 6s to the new dashboard. It's now not taking my minutes of activity. AND it's not recording my steps. I can see them during the day but not on the weekly screen and it's not adding to my totals. I have challenges with my friends to help motivate and it's hard when the numbers are wrong or not being recorded.

HELP!
Best Answer
0 Votes
2 REPLIES 2

‎06-26-2016 03:15

‎06-26-2016 03:15

Hi @DebiCarpadus

 

Have moved this thread from the Flex to the iOS App section to increase the chance of getting a solution.

 

Your post will get more attention here.

Best Answer
0 Votes

‎08-03-2016 05:34

‎08-03-2016 05:34

Welcome to the Community @DebiCarpadus and @SunsetRunner thanks for stopping by! Woman Happy I would like to know if you keep having problems with the information that your tracker is registering? If you are, I recommend doing a force sync from your iOS Fitbit app:

 

1. Open the Fitbit app from your iOS device. Sign into your account if you haven't done so already. 
2. Tap your tracker name at the top of the app dashboard. 
3. Make sure your tracker has battery life and bring it near to your iOS device. 
4. Scroll down and tap the "Sync Now" tile and wait for the sync to complete. 

 

After these steps your information should update and you will be able to see it.

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes