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Steps were not reset at midnight.

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‎04-01-2019 00:03 - last edited on ‎04-02-2019 09:14 by Moderator Alum

‎04-01-2019 00:03 - last edited on ‎04-02-2019 09:14 by Moderator Alum

Cannot reset my steps from yesterday first time I have had this problem help

 

Moderator Edit: Clarified Subject.

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‎04-01-2019 07:38

‎04-01-2019 07:38

@Emirates28 Are you perhaps using a Charge 2?  It looks like other users are reporting the steps not resetting at midnight last night.  Here is where the user issues are being reported.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎04-02-2019 09:16

In response to Heather-S

‎04-02-2019 09:16

Hello @Emirates28 I hope you're doing well, it's nice to see you around. It's great to see you too @Heather-S thanks for all your help. Smiley Happy

 

@Emirates28 I appreciate your participation in the Forums and for sharing your experience with us. If you're using a Charge 2 as @Heather-S mentioned, additionally to check the thread she linked, please restart your device. Then monitor it and let us know if this happens again. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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