Steps won't sync to Workweek Hustle

[feliciaschlinz]

A few friends and myself are competing in a workweek hustle challenge. All of a sudden today no one is able to sync their steps to the challenge. Individual steps are tracking, but we are all unable to sync to the challenge. All were syncing fine until 9 hours ago. What’s the issue?

Moderator edit: updated subject for clarity

[Notdebie]

Same mine last synced 17 hours ago 

[crackedheels]

Same exact issue. Glad I was lazy this week. 

[Neilm365]

same issue

[Sleepiblu]

Same 

I have done the usual log of , re install app nothing works so started a new challenge that worked for the first sync and now same issue not synced 

[JD4634]

Same here ☹️

[Hillie]

same here, my last sync was 21 hours ago 

[CharleyM]

Having the same issue, glad its not just me. Are you all using iphones? Or is it affecting androids too?

[Neilm365]

I phone and have just quit and restarted and everything is fine
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Moderator edit: removed personal information

[JD4634]

It’s just started to sync, I haven’t done anything but it is now updating. Back in the race! 😂

Sent from my iPhone

[Hillie]

Mine is An iPhone

Gr. Hilde

Verstuurd vanaf mijn iPhone

[Tabithro]

My challenges have started syncing again this morning.

[JennC03]

Same. 😭😭😭

[LizzyFitbit]

Hi everyone. Thanks for visiting the Community Forums, and I'm sorry for my delayed response. I'll continue helping you with this situation.

Thanks for the information provided, as well for the steps that you've tried to get your information updated. Let me share that our team is aware that some users aren't able to sync their steps to their challenges. They'll work on this situation to bring a fix to all of you. While I don't have more details when this will happen, your information will be shared to our team so they can investigate.

If you've not done so, please always make sure of the following factors that may prevent you from getting your steps updating in your challenges:

1. Steps from manually logged activities do not count toward challenges; only steps recorded by your device are counted toward challenges. 

2. You used MobileRun or a third party app instead of the actual device.

3. All challenge participants are not in the same time zone.

4. There is a pending update for either your device or the Fitbit app in your phone.

@Neilm365, @JD4634 and @Tabithro, thanks for the update, as well for troubleshooting your devices. I'm glad that your steps are now syncing correctly.

If you have another question, let me know.

[Neilm365]

Ridiculous given this was resolved weeks ago.
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Moderator edit: personal info removed

[JennC03]

None of those issues were one of mine. Hopefully you guys.m can get it resolved soon!

😊😊

Moderator edit: personal info removed

[JennC03]

I’m ridiculous or the fact that it still isn’t working is ridiculous? I know what I’m doing and they still need to fix the app.

😊 😊

Moderator edit: personal info removed