09-22-2019 17:46 - edited 10-10-2019 18:22
09-22-2019 17:46 - edited 10-10-2019 18:22
We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:
App | Settings |
---|---|
Calendar |
|
Messages |
|
Phone |
|
All other apps |
|
For instructions, see the Apple help article.
If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.
Answered! Go to the Best Answer.
10-18-2019 09:36
10-18-2019 09:36
It appears that both texts (iMessages at least) and phone calls are alerting my Versa.
10-18-2019 09:38
10-18-2019 09:38
Same I get calls but no text
10-18-2019 09:40
10-18-2019 09:40
I just bought the Versa 2 only 3 weeks ago and just when my phone did some update I stopped getting text notifications
10-18-2019 09:42
10-18-2019 09:42
versa 2, and I just bought it 2 or 3 weeks ago.
10-18-2019 10:07
10-18-2019 10:07
I have done every single thing suggested. Rebooted everything and even deleted the app and reinstalled it and “forgot” device and re paired it and my Charge 3 is no longer showing notifications for texts, calendars and I suspect calls on my iPhone since the iOS 13 update
Come on Fitbit it’s not like you didn’t know this was happening. Is there an update on this yet?
10-18-2019 12:46
10-18-2019 12:46
You've closed the other thread and told us to reply in this one but half the people in the other like myself, are in fact on Android so this iOS thread is about as much use as a chocolate fire guard!!
10-18-2019 13:22
10-18-2019 13:22
I have been trying to fix this all day and I have an iPhone so I found a link and used the direction on the do not disturb and mine is working now. Hope this helps anyone else.
here is the link
10-18-2019 14:13
10-18-2019 14:13
I have done the same thing and will receive phone calls and calendar notifications but no text notifications. I have an Alta HR
please let us know when it has been fixed....
10-18-2019 14:30
10-18-2019 14:30
10-18-2019 14:33
10-18-2019 14:34
10-18-2019 14:35
10-18-2019 14:35
The 5th fix finally worked for me!!!!! Thanks!
10-18-2019 14:56
10-18-2019 14:56
10-18-2019 15:04
10-18-2019 15:04
10-18-2019 15:23
10-18-2019 15:23
10-18-2019 16:02
10-18-2019 16:02
On my Fitbit Versa, if I switch text messages to show previews to “always” or “when unlocked”, I can get text messages to come through on my watch. However, I refuse to do this. I need the privacy on my phone to where my text messages do not just show up for others to see.
Before iOS 13, I was able to have the privacy of my phone to have text messages show previews “never” and still get the notifications on my watch. Why has this been changed and why hasn’t it been fixed yet?
This is getting ridiculous. Fitbit is seriously getting closer and closer to losing a good amount of customers forever.
10-18-2019 16:26 - edited 10-18-2019 16:30
10-18-2019 16:26 - edited 10-18-2019 16:30
Thank you so much! I followed your instructions and now I am receiving texts messages on my Inspire HR! Why couldn’t Fitbit figure this out?!
10-18-2019 16:30
10-18-2019 16:30
THANK YOU!!!! It worked!!!!
10-18-2019 17:17
10-18-2019 17:17
I am in the same boat as you. NO notifications since the update ugh!
10-18-2019 17:37 - edited 10-18-2019 17:54
10-18-2019 17:37 - edited 10-18-2019 17:54