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Fitbit app not letting me to log in

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‎12-03-2019 00:34 - last edited on ‎12-05-2019 13:01 by Fitbit Moderator

‎12-03-2019 00:34 - last edited on ‎12-05-2019 13:01 by Fitbit Moderator

Hi

 

Wondered if there is an issue this morning with the app.

 

I tried to do a sync this morning and the app screen was blank and kept saying "sync failed"

I have tried about ten times in the last 3 hours. 

Now I've gone to try again and the app has signed me out and wont recognise the password. So I reset

it and it still says my password is wrong.  Again I reset the password and again its saying the password is incorrect.

 

Anyone else having problems today?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎12-03-2019 05:11

‎12-03-2019 05:11

Hello and welcome to the Fitbit Community @ACEBANDITCAT 

This is unusual behavior. I would suggest calling Fitbit Customer Service. Here are ways to contact them:https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB

😃 Please keep me posted in your status

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‎12-04-2019 06:49

In response to SunsetRunner

‎12-04-2019 06:49

Hello again @ACEBANDITCAT 

I just wanted to check back in with you to see if your issue got resolved 😃 Keep me posted

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‎12-05-2019 00:53

In response to SunsetRunner

‎12-05-2019 00:53

Hi,  Yes its fixed think it was just random.

 

But all is good now 🙂

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‎12-05-2019 04:31

In response to ACEBANDITCAT

‎12-05-2019 04:31

Hello again @ACEBANDITCAT 

Woohoo I’m happy to see your up and running again.....Happy Stepping! 😃

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