12-03-2019
00:34
- last edited on
12-05-2019
13:01
by
MarreFitbit
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12-03-2019
00:34
- last edited on
12-05-2019
13:01
by
MarreFitbit
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Hi
Wondered if there is an issue this morning with the app.
I tried to do a sync this morning and the app screen was blank and kept saying "sync failed"
I have tried about ten times in the last 3 hours.
Now I've gone to try again and the app has signed me out and wont recognise the password. So I reset
it and it still says my password is wrong. Again I reset the password and again its saying the password is incorrect.
Anyone else having problems today?
Moderator edit: updated subject for clarity

12-03-2019 05:11
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SunsetRunner
12-03-2019 05:11
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Hello and welcome to the Fitbit Community @ACEBANDITCAT
This is unusual behavior. I would suggest calling Fitbit Customer Service. Here are ways to contact them:https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB
😃 Please keep me posted in your status

12-04-2019 06:49
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SunsetRunner
12-04-2019 06:49
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Hello again @ACEBANDITCAT
I just wanted to check back in with you to see if your issue got resolved 😃 Keep me posted

12-05-2019 00:53
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12-05-2019 00:53
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Hi, Yes its fixed think it was just random.
But all is good now 🙂
12-05-2019 04:31
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SunsetRunner
12-05-2019 04:31
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Hello again @ACEBANDITCAT
Woohoo I’m happy to see your up and running again.....Happy Stepping! 😃

