Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[Kat395]

I have an iPhone 6s plus and a versa. My husband has an iPhone 7 and an iconic. We've both updated to ios13 and ever since neither of us are receiving notifications to our watches other than 'active call' notifications. I've tried the fix suggested here but my system notifications were already on so it hasn't made a difference 

[SunsetRunner]

Hello again @RonnyA 

I saw this also....it might help:

https://community.fitbit.com/t5/iOS-App/TURN-ON-PREVIEWS-after-iOS-update/m-p/3779501

[SunsetRunner]

I did see this..... it might help 😉

https://community.fitbit.com/t5/iOS-App/TURN-ON-PREVIEWS-after-iOS-update/m-p/3779501

[rjgulotta]

Elena no you go to the notification settings and scroll down to the messages and open that and then on the bottom theirs an option for "show previews" have it on always 

[Steve2010]

Thanks for sharing! Unfortunately, I have had this on and it is still not working. Its so weird that it will just stop working. It is a quick 10 second fix every day of toggling on/off the Bluetooth on my phone and it starts working again. I will keep checking that forum in hope of an answer. Thanks for your help!

[SunsetRunner]

I also can't get my Ionic to sync. I keep getting "Turn on Bluetooth to allow Fitbit to connect to accessories". The Ionic shows up in settings/Bluetooth as connected. I also can't get the weather app to work.  Looks like a BT problem? 

[caseface72]

I am having the same issue. Mine wasn't even keeping time today until I synced it. So frustrating. Hopefully FitBit fixes it soon

[dezmarie]

When I tap the "i" button the only option is Forget this Device.  Where do I find "Share system notifications"

[e_k_m311]

I tried this and still no notifications on my fitbit.

[SCap]

Anyone else have issues since iPhone updated to ios13. I’m not getting my text or call notifications. I’ve tried every trouble shoot

[Fidelesmom19]

Same here. NO notifications after updating to iOS 13. None of the tricks help. Hope this is fixed soon.

[SunsetRunner]

I was wondering if this actually worked for anyone, glad it’s not just me. This was a crap solution Fitbit!

[Lucy_in_the_sky]

Any idea when this is gonna be done?  Really annoying.  And like another user stated, I do not like that it notifies me I have an active call when I place the call.  How can that be turned off?

[FelicityB]

My notifications suddenly just started working again - we’ll see if it lasts or if they are still tinkering... I didn’t change any of my settings - the only thing I did was log out of my Apple ID and log back in (to try and correct an unrelated problem) and now my notifications work... go figure...

[mwaz]

Well it's now Monday and still no resolution on this issue?  Hard to believe Fitbit didn't plan for this better.

[Douglaseweaver]

It’s not an iPhone 11 issue...it’s iOS 13.

Sent from my iPhone

[Dale12]

(877) 623-4997
This is the phone number to Fitbit support to walk you through the steps
Sent from my iPhone

[DH2226]

Thankyou this worked for me and my partner! We can also view without preview on screen 😁

[rjgulotta]

what did they tell you to do ?

[Marshwad]

 Me too... No notifications at all since updating to IOS 13  😡