Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[MrsMac123]

Yes same here, no notifications since update of iPhone to IOS 13. Please fix asap as missing lots of messages! Have tried all suggestions and nothing works.

[LoyaEALA]

Thanks for your email!
--
Adrian

[SunsetRunner]

Absolutely agree. All I have is a fitness tracker could have bought the cheaper version

Pattie

[SunsetRunner]

My issue also I can’t have my phone out at work and my husband has cancer so I need to know if he texts

[Csedano]

I have done all the above and I still don’t get text messages. 

[Csedano]

I have done this and all other recommendations and nothing!  So frustrating!

[CEPReynolds]

This helped me get texts on my Versa. Thanks for the tip!

[sanderella730]

Don't do it!  The Fitbit syncing  issue has not been resolved.

[Julierae1]

@JulesDK 

Yay! It’s working! 
thanks for the tips! 😃

[Julierae1]

It worked for me! Thank you so much for the tip! 
I have mine set to only preview when unlocked and I’m getting my texts on my Fitbit Charge 2 and on my phone without the preview when it’s locked. 😃🙌🏻

[Candi777]

I did all of the suggestions and it is still not working! Back to the drawing board for you guys!!

[Aggie108]

I have tried everything and still nothing! I have Flex 2 and it would buzz/vibrate whenever I got a text or call! All notifications are turned on it doesn’t seem like they were turned off with the new update. 

[Julierae1]

@Aggie108 

Did you update to the newest iOS13.1.2? 

[Julierae1]

@Candi777 

Did you update to iOS13.1.2?

[GinaT0628]

This was the only thing that helped me!! I think for those that it is NOT working for are missing the step that I was not understanding, when you are changing the message preview you have to go to MESSAGES not fitbit settings. That fixed it right away for me and then I changed the MESSAGE preview to when unlocked and I am all set.

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[Sharondod]

The third update worked! So happy I can sync my Versa Fitbit!

[Jsd16112]

No way! I don’t need more issues

Sent from my iPhone

[susypp71]

Yay!!!  This worked for me!!  Kind of dumb that we have to trick our phone, but it worked. 

[Julierae1]

@GinaT0628 

Yay!! 

[Julierae1]

@Sharondod 
oh that’s awesome. So glad it finally worked!