Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[cheekyaussie]

Just a heads up not sure if anyone is aware of this I only found out a few days ago but I would remove ur bank cards from the Fitbit app if u use that feature. Once u unlock ur card/Fitbit for use it’s unlocked for 24 hours or until u remove ur watch and it doesn’t matter which security option u select. So just to clarify if ur out say at a cafe n just payed for lunch with ur Fitbit for the next 24 hours or until u remove ur Fitbit someone can walk past u with a mobile tap n go and start charging u and if we aren’t getting notifications u will be unaware until u check ur bank. Plz be careful and happy health 🐵 

[Jay1954]

I have an Ionic, Hold the single button down until notifications pop up and make sure it’s on. Then go to settings and hunt down the Fitbit app, notifications and turn on what you want to see...

Sent from IPhone!

Moderator edit: personal info removed

[cheekyaussie]

I have a versa thought i would add that 🐵

[Jay1954]

It will only show up on one device so if you have as an example an IPhone and IPad make sure it isn’t showing up in your Bluetooth settings on the other device. Completely shut your phone off and check your Bluetooth again...

Sent from IPhone!

Moderator edit: personal info removed

[cheekyaussie]

Have u tried to reboot ur iPhone is where u hold ur power button and volume down or home button till the Apple logo reappears then check Bluetooth 

[Csedano]

I have done all of this and didn’t help! So frustrating!

[mamahen24]

I actually solved my problem.  I went to the fitbit home page, then to customer service, and started a chat.  That person talked me through changing a setting that solved the problem..  I never would have found it out by myself.

[Debmmac]

Hi,so what was the setting that needed changing. I have a case open with Fitbit support for a week now and they have no idea each day we go the same steps.

Regards

Moderator edit: personal info removed

[Mstace]

I don’t know I’ve not solved my problem 

[Mstace]

No probs thanks but yes I have still same problem 🙄

[candi123]

I have try everything on your notification and then some and message are still not coming through on my fitbit versa.  i'm not sure what else to try,  i did everything and still no luck.

Thank you 

Moderator edit: personal info removed

[MsReed]

So I uninstalled the Fitbit app. I downloaded the app again Fitbit and yay
it works!!!

[candi123]

I did that Twice and no luck

[MarMar73]

This doesn't work, message notification still not coming through.

[Lpmac99]

Fitbit please fix this, or you’re going to lose this customer really soon.  I’ve tried every single suggestion.  The only one that works is turning iPhone text message previews on which I absolutely hate.  There’s no privacy, and it wasn’t necessary before the update.  I love my Versa, but between this and having to replace it 3 times in the last year, I’m ready to give up and buy an Apple Watch.  This is ridiculous! 

[Candi777]

Yes!!! This solution worked!! I am so grateful to be able to put this problem to bed!! Thank you!!!!

Sent from my iPhone

[candi123]

Not for I phones

[Candi777]

This actually worked for me!! I’m so glad they learned to play nice with each other and will not have to spend the day in their rooms like they did yesterday! Thank you for a sulution that actually works!!!!

[candi123]

What type on Fitbit do you have

[Kassidyy7]

My phone already is set up like this by default and I still won’t receive text messages.