Stopped seeing notifications after updating to iOS 13

[MatthewFitbit]

We are aware of an issue preventing some users from receiving notifications on their iPhone after updating to iOS 13. If you're having trouble receiving notifications and you updated your iPhone or iPad to iOS 13, follow the steps in this article, which are also documented below:

1. GET UP-TO-DATE

1. Update the Fitbit app.
2. Make sure you installed the latest version of iOS. Tap Settings > General > Software update to see if an update is available.

2. CHECK YOUR BLUETOOTH SETTINGS

1. Tap Settings > Bluetooth.
2. Tap the information icon   next to the name of your Fitbit device.
3. Turn Share System Notifications off and then back on. If you don't see the Share System Notifications option:
   1. Restart your Fitbit device. For more information, see How do I restart my Fitbit device?
   2. Tap Allow when you receive a message on your iPhone or iPad asking if you want your Fitbit device to show notifications.
   3. Tap the information icon   next to the name of your Fitbit device
   4. Turn on Share System Notifications.

3. CHECK YOUR NOTIFICATION SETTINGS

1. Tap Settings in the top-left to return to the Settings page > Notifications.
2.  Make sure Show Previews is set to Always or When Unlocked.
3. Verify the settings for each app that sends notifications:

App	Settings
Calendar	Allow Notifications—On Tap each notification type and verify the settings: Alerts > Notification Center—On Show Previews—Always or When Unlocked
Messages	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
Phone	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked
All other apps	Allow Notifications—On Alerts > Notification Center—On Show Previews—Always or When Unlocked

4. RESTART YOUR PHONE

For instructions, see the Apple help article.

If these steps do not resolve the issue for you, please keep your app up to date, and watch this thread for new information. We apologize for the inconvenience and appreciate your patience while our team works to address this.

[SunsetRunner]

I’m in the same boat. It didn’t work for me either. Feeling frustrated

[AmyMFields314]

Same here. I actually did managed to get mine to sync twice today but still no notifications and when it’s not syncing it’s losing time. So frustrating but maybe the progress means it will be fixed soon 

[Jeasica1787]

I did everything that was instructed and still not getting my notifications 

[Youlanda]

I have tried everything as well and nothing is working!! Please give us a solution soon!! 

[SunsetRunner]

I’m having the same problem. I can’t synch either. 🤷🏼‍:female_sign: I can’t seem to find a solution. 

[Sjddillon]

yes!!! Driving me crazy. Have tried everything

Moderator edit: format 

[Sjddillon]

Did All of this and still not receive g text messages on Versa

[Imassah]

I have a similar problem with iOS 13, only mine is “No Bluetooth connection, You must turn on Bluetooth” despite the fact that my Bluetooth is on and working. I tried shutting phone and watch down and restarting them in different orders.... nothing. Now my versa device doesn’t even appear as an option on my BT selection. All my other BT devices work normally (except Versa). Someone help please. 
thank you

[lionessarising]

It’s very frustrating. Fitbit knows the issue yet are doing anything. Weeks later and still nothing. 
Get Outlook for iOS

[Reyrey23]

So now I have to put my messages to show previews in order to see my text messages? I didn’t have to do that before. I work as a Vet Tech and leave my phone away from my work area. I rely on my watch to see my texts without anyone else being able to read my phone. Is this going to change? Should have just got an iWatch if this was going to be the case.

[Leah_1979]

I've tried all the suggestions and it seems that the only way to rectify this is to have a preview of your messages switch on, which is annoying.  Nothing else seems to work.

Hopefully there is an update with corrects this soon! 🤔

Moderator edit: format

[SunsetRunner]

I have tried everything and mine is still not receiving notifications calls or text. Fit up with all of this right now 

[Leah_1979]

Tracy, have you got your message previews switched on as this has just corrected the issue for me.

Moderator edit: format

[Sjddillon]

It is on and still no messages 😔


Sent from my iPhone

[lisaber]

I finally got my Versa to receive my texts. Really don't know how I did it cuz I was turning on and off SO many things. My phone was always on "show preview" so that wasn't it. Somewhere I changed my iphone that the actual text message shows up on my lock screen not just the box that shows someone texted me. I DON'T like that at all. So, for right now, I turned my text messages off for the locked screen and left the notification center and banners on ( kept them checked mark). Don't like this either. Not sure what I'm going to do. This has been a VERY frustrating problem and I'm not happy at all.

[Sjddillon]

Yes on my iphone everything turned on. On my fitbit it is on still not working

Sent from my iPhone

[DeDeMonae]

My text messages still aren’t showing either. All other notifications show. So annoying!! Does anyone have a resolution? I’ve done every step suggested

[SnottyNarah]

I just downloaded the iOS 13.1.2 this morning and it didn’t fix the notification issue for my Versa. I’ve done all that was suggested. My FitBit app updated 2 days ago, not sure why is wasn’t resolved in that FitBit update. Waiting for this issue to resolve. Thanks

[BahamasGirl365]

I'm still not receiving app notifications.

i have checked and double and triple checked app notifications are turned on. But I'm constantly missing challenge updates and invites. 😞 

[SnottyNarah]

I see that a best answer for this is if you want 100% compatibility with Apple iOS then get an Apple product. If this doesn’t get resolved that WILL be the best answer because what’s the point if it isn’t compatible.