Summary of activity stats is wrong

[MeganAnne333]

On the main screen, since the app update, there is now a summary of my completed exercise. Awesome... except the stats that it gives are totally different than what I actually did except for the time the activity was done. Mostly it shows me running further and much much quicker. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MeganAnne333.

Thanks for the details shared in your post. I understand how you are feeling and recommend confirming if your Fitbit app is updated to the latest version as our team has released a new app version recently: How do I update the Fitbit app?

I also recommend restarting your Fitbit device: How do I restart my Fitbit device?

Hope this helps!

[MeganAnne333]

Yes, that was the first thing I tried. I also tried logging out and logging back in. 

[LiliyaFitbit]

Thank you for your reply, @MeganAnne333.

I appreciate your troubleshooting efforts and recommend to uninstall and reinstall the Fitbit app. If the issue persists after that, please provide the model of your phone and the OS version for further investigation. If possible, please provide a screenshot of the issue: How To: Add An Image To Your Post.  

Looking forward to hearing back from you.

[MeganAnne333]

Thanks for continuing to help me troubleshoot. Reinstalling the app did not resolve the issue. 

I have an iPhone 11 and the iOS version is 14.4.2. I've tried to insert a photo but when I click on the camera icon to add a photo I am given a box with free text fields for 'source', 'image description', and 'dimensions' and I'm not really sure what to do with that. I also tried dropping my image file into this message text box but received a red warning stating that I don't have permission to upload images.

Basically, on the "TODAY" page of the app I can see my exercise summary which includes my run for today. Here it gives 4.5 mi, 7'17" pace, and 151 avg bpm. But this is wrong. In the "Exercise" page of the app I can see that today's run was actually 2.8 mi and the pace was 11'42" - which is correct. The avg bmp is consistent between the two locations.

Thanks for your continued help.

[MeganAnne333]

Any further suggestions? This is still an issue.

[LiliyaFitbit]

Thank you for your reply, @MeganAnne333. 

I appreciate your efforts and the additional details. Thank you for trying to provide a screenshot and for bringing to our attention that you're unable to insert a photo. According to the details you provided, I would like to confirm that this issue has been reported to our team. They are currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit app up-to-date to ensure you receive the quickest resolution.

See you around.

[JMart76]

I am having the same issue as described above. I have also already made sure my app is up to date. Is there an update on this issue?

[MeganAnne333]

While it's nice to know I'm not alone in this and hopefully that means it'll be looked into further I too am still having this issue.

[SunsetRunner]

Yup, same issue here and tried all the suggestions from this thread, exercise stats are still in error. Am using iPhone 12 mini and have the latest iOS version. 

Monitoring the app to see when this issue gets resolved.