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Support for the Fitbit Skill for Alexa in Canada

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‎09-18-2019 05:11 - last edited on ‎09-19-2019 14:29 by Fitbit Moderator

‎09-18-2019 05:11 - last edited on ‎09-19-2019 14:29 by Fitbit Moderator

It’s disappointing that years later the Fitbit skill for Amazon Alexa is still not available in Canada. I’m curious to know the legal reason why this and other skills can’t be available across the border.

 

 Alexa is now on the new versa watch but still I can’t sync it with the rest of my products.

 

Moderator edit: updated subject for clarity

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‎09-19-2019 14:28

‎09-19-2019 14:28

Hi @Ziggybumwa. Welcome on board.

 

Thanks for bringing this to my attention, as well for checking our Versa's 2 features. I understand where are you coming from, and I'm sorry that the Fitbit Skill for Alexa isn't available for Canada. Our team has received feedback about this situation, and someone has already posted to this idea to the Feature Suggestion Board. Please take a look and show your support by adding your vote. You can also visit the Amazon Help & Customer Service site for more information and detailed instructions.

 

Hope to see you around.

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‎11-23-2019 13:50

In response to LizzyFitbit

‎11-23-2019 13:50

So the Alexa Fitbit Skill has been added to the Canadian 'feature request list"? You're kidding right? How do you launch a premier Fitbit product in Canada with a key feature not functional? Oh, and BTW it is advertised being available. There have been a number of foul-ups with your website support for Canada, like wrong pricing, and add this feature not available to this list.

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‎11-28-2019 19:52

In response to Mayo615

‎11-28-2019 19:52

Hi @Mayo615. Welcome to the Community Forums. I'm sorry for the delayed response.

 

Thanks for joining this thread and sharing your thoughts about the Alexa skill. Let me clarify that the Amazon Alexa feature is available in our latest Versa 2 and it should work correctly after being set up in select countries including Canada. While this feature isn't available for other Fitbit products, please know that our team will continue working hard on our products and overall environment based on the feedback that we receive from our members. If you have the Versa 2 and have issues to set up or use this feature, please provide me with more details about that behavior to work on that with you.

 

About the incorrect pricing, could you please confirm that this happened on our official website? If that's correct and you continue having this issue please take a screenshot so I can look into this. For instructions to attach a picture, check this post.

 

I'll be around, keep me posted.

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