Surge Bluetooth stops connecting until restart

[HauntedDoug]

My Surge had been working fine, but in the last month, it has stopped connecting to my iPhone to sync.  The fitbit app on the iPhone just says "Looking" if I try to initiate a sync.

If I shut down the Surge, it will connect upon restart without issue.  But then, it loses connection again, and the only thing that will make it sync is a restart.  I have tried with "All-Day Sync" enabled and disabled, and I get the same problem either way.

Has anyone else had this issue?  Text messages are not appearing on my Surge anymore, either, but that's probably just because of the connection loss.

Thanks!

[kawaiiko]

I have found that having other fitbits or bluetooth devices clogs up the syncing.  

Try syncing in a spot where you don't have much bluetooth devices, but make sure you restart your phone with bluetooth off first and then restart the phone.  

This method has been working for me whenever it doesn't sync properly.  You're not getting text messages or notifications because it's not pairing properly, but your bluetooth settings probably state that it is "Connected."  

Let us know if this helped.  

[HauntedDoug]

duplicate post

[HauntedDoug]

No luck. I still have the problem where I can only sync after I restart the Surge. I've tried it with the USB dongle for the computer, as well, but I keep getting Update Incomplete errors.  

[kawaiiko]

Please reach out to support ... since it seems like it is a device issue.  

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

(877)623-4997