08-23-2017 22:37
08-23-2017 22:37
I think Im done with It. Tired of fighting with it. Maybe just find a different brand device.
08-24-2017 07:31
08-24-2017 07:31
Hello @Chanas4, thanks for joining the Fitbit Community, it's great to have you on board.
If your Surge un-pairing from the Fitbit account or from the Bluetooth on your phone? When you say disconnected, does that mean it's not syncing correctly or that it's unable to pair back to the account?
In case your tracker is not syncing I would like to suggest the following:
It this doesn't seem to work my best recommendation would be setting up your tracker as a new device. Don't worry, this won't delete any of the information previously stored in your account.
To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.