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Surge not syncing after new app update.

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‎09-08-2018 13:13 - last edited on ‎09-10-2018 07:00 by Moderator Alum

‎09-08-2018 13:13 - last edited on ‎09-10-2018 07:00 by Moderator Alum

Today my Surge has stopped synching - gets hung up with the “Looking...” message.  Have rebooted the phone and the Surge, then it did sync (after struggling for about 1/2 hour), but now it is again just showing the “Looking...” message.  I suspect the could be related to the new IOS app, as I have not had this problem in the past. Any suggestions?

 

Moderator Edit: Clarified Subject.

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‎09-10-2018 07:02

‎09-10-2018 07:02

Hi there @clbrown00, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate you have brought this to my attention and for letting me know you have already tried some troubleshooting steps in hopes to resolve this issue. At this moment I would like to ask you to try the following:

 

  • The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
  • Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
  • Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

  1. Force quit the Fitbit app. 
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn't sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn't sync, restart it one more time.
  7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
  8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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