Ionic not syncing exercises. / Strava not syncing.

[Elles1]

Ionic not syncing my run information to Fitbit app on iPhone 6plus. ?

Also not syncing to strava as it did before. ?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Elles1, I hope you're doing well, it's nice to see you around. 

Thanks for reporting this situation to me. Tell me, which tracker are you currently using? Since when have you experienced this issue? Is your tracker syncing correctly and missing exercises or is it not syncing all your data? Please note that if the tracker is not syncing correctly, the information will not sync with Strava either. 

In case your tracker is not syncing correctly, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and if you're still having trouble please reply to me with the information requested above so I can check this further. 

Thanks for your patience and understanding, I hope you have a great day!