Unable to receive call Notifications on Charge.

[ChristyWern]

I just got an Iphone 8 and I can get the ap to sync to my charge hr, but I am not receiving call notifications. When I watch the bluetooth when the ap is closed the bluetooth connection is losted. When a call is received an the ap is open the bluetooth connection is lost.

This is what I have tried.  I shut off my bluetooth and closed the fitbit ap.  I restarted my fitbit, restarted my bluetooth and then opened the ap and synced the charge HR. I then tried to call my phone and still no notification.  I uninstalled the ap, with no luck. I even logged off my old phone and deleted the ap from that phone and then repeated the steps above with no luck.  What do I need to do?

Thank you,

Christy

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @ChristyWern, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have reported this situation to me and for letting me know the troubleshooting steps you've tried so far. At this moment, I would like to ask you to restart Notifications through the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History

I hope this can be helpful, give it a try and keep me posted in case you need anything else.