Surge not syncing with Bluetooth

[HBF]

My Surge stopped synching a few days ago.  On the Web page, and also on my iPhone Fitbit app, it says "Looking".  In the Bluetooth section of the iPhone's Settings, it says "Not connected".  Other Bluetooth connected devices, such as a Bose SoundLink speaker, work fine.  What can be done to fix this problem?

Moderator Edit: Clarified Subject

[Craftynicole]

I'm having the same exact problem 

[ShellyD827]

I had my iPhone forget the device thinking it would reset the problem. Well I'm dumb.... 😑

[DougA57]

I'm having the same issue. Has anybody found a solution anywhere. Everything I've found hasn't worked. 

[MarcoGFitbit · Accepted solution]

Hello @HBF, it's nice to see you around. Have a warm welcome to the Community @Craftynicole, @ShellyD827 and @DougA57, it's always nice to see new faces around. 

Even if it doesn't show connected, it should sync with the Fitbit app. When a Fitbit tracker appears as not connected on your Bluetooth settings, that means the tracker hasn't been set up to receive Notifications. 

In this case, to help your tracker sync once again, I'd like to suggest @HelenaFitbit's excellent tips that have been proven very helpful for many members of the Community.

Give it a try and keep me posted in case you need anything else!  

[HBF]

The Surge was set up for notifications, and I received them frequently.  It has stopped synching, and still says "Looking" on the bluetooth screen.  I will check out the link you mentioned.

[HBF]

I tried out the steps on the link you mentioned, and one of them (restarting the Fitbit) worked -- it is now synching.

[MarcoGFitbit]

Hello @HBF, I hope you're doing well. 

Excellent, if your Surge is still not syncing after trying the steps listed on the article, please try to set up the tracker as a new device to reset the connection between your devices.

To set it up as a new device:

1. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

If this doesn't do the trick my best recommendation would be contacting our Support Team. Let the team know about the steps you've performed so far, I'm positive they will be more than happy to get you back on track. 

Feel free to reply if you need anything else!