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Surge will not pair with new phone

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‎05-16-2017 20:44

‎05-16-2017 20:44

I upgraded my iPhone and can't get my surge to pair with it. I have shut my Bluetooth off and back on several times and that doesn't work. I took the surge off and tried to reset it up and that didn't work. Any suggestions? 

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‎05-17-2017 00:05

‎05-17-2017 00:05

Do you still have your old phone? If so, check its bluetooth settings and remove any links to the fitbit as they may be blocking your new phone from connecting.

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2 REPLIES 2

‎05-17-2017 00:05

‎05-17-2017 00:05

Do you still have your old phone? If so, check its bluetooth settings and remove any links to the fitbit as they may be blocking your new phone from connecting.

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‎05-17-2017 04:58

In response to SteveH

‎05-17-2017 04:58

I do not have ny old phone.  They cleared it out at the dealer. 

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