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Swim

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‎09-17-2019 02:48

‎09-17-2019 02:48

Is it possible that the fitbit ionic or the fitbit app doesn't recognize the swim any more? I used to swim and automatically it was registered on the app without doing anything. Since last week it doesn't do it any more.... Is it the watch or the app? 

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‎09-17-2019 04:36

‎09-17-2019 04:36

Hello @Stevenlambert and a warm welcome.  It might be the Ionic or the app.  The first recommended troubleshooting step for the Ionic is a restart.  Some people recommend restarting the device 2-3 times.  Press and hold the bottom and the back buttons for several seconds.  It could be the app if the swim auto-recognition got turned off.  Weird stuff happen.  Tap on your exercise tile > gear icon > make sure Swimming has not been turned off.

 

See if that helps.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎09-18-2019 02:29

In response to LZeeW

‎09-18-2019 02:29

Done all that yesterday. Today I swim 4000m. Fitbit registered 500m..... 

Could it be the watch? Or firmware bugs? 

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