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Sync Issue

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‎07-07-2016 10:20

‎07-07-2016 10:20

My fitbit syncs great with the IOS app, but when I go to check the information on the web dashboard, everything sycs except the steps. When I flip the panel, it shows the "step" line not checked, but won't let me check it, which makes no sense. 

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‎07-07-2016 16:41

‎07-07-2016 16:41

@rsacerich Welcome to the Community!

Out of curiosity, are you seeing the same behavior on your Fitbit.com dashboard?

 

If you are still experiencing this issue, I would recommend: restarting your tracker, rebooting your iOS device, and the opening the Fitbit App to initiate a sync.

Keep  me posted!

Derrick | Retired Moderator, Fitbit
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‎07-07-2016 16:47

In response to DerrickS

‎07-07-2016 16:47

It seems to be working now. The issue WAS on the fitbit.com dashboard. That's what I was referring to.

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