01-25-2016 08:48
01-25-2016 08:48
01-25-2016 09:05
01-25-2016 09:05
Hello @Kristen709,
Welcome to the community!
While you're certainly allowed to vent if things aren't working correctly, the best way to resolve these issues is... well, to get you back in working order.
If you're running into sync issues with either the Windows 10 or Windows Phone App, I'd encourage you to reply with details so that we may help you resolve them. Since this is your first post, I don't know what troubles you may be running into. I run both of these with very few issues, so I'd like to help.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
01-30-2016 11:51
01-30-2016 11:51
02-04-2016 17:30
02-04-2016 17:30
Hello @Kristen709,
Sorry to be responding so late, but it scrolled off my visible messages list.
I'm a little confused. You mentioned that your iPhone 6+ is updated, but you're posting in the 'Windows 10 App & Windows Phone App' section of the forum. Precisely which one are you trying to sync with?
So to clarify, which tracker do you have and what device/computer (and OS) are you trying to sync with?
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
02-05-2016 12:44
02-05-2016 12:44
02-08-2016 17:46
02-08-2016 17:46
Hello @Kristen709,
First, I would try to restart your tracker, this normally resolves sync issues.
Second, Try this:
If it gives you an error, please respond with that error.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
02-10-2016 15:25
02-10-2016 15:25
02-10-2016 15:54
02-10-2016 15:54
02-10-2016 20:22
02-10-2016 20:22
Did you succesfully restart your tracker? Which model do you have?
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
05-07-2017 07:03
05-07-2017 07:03
Hi, I m facing similar issue, I've recently bought fitbit Alta which is not syncing to my Lumia 640 (win 10) phone, it didn't set up on this phone. I had to set it up on my wife's android using my login details. After that I've tried to remove it from her phone and re set it up but to no avail. The Bluetooth connection disconnects abruptly.