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Sync issues

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‎11-21-2019 00:06

‎11-21-2019 00:06

Both myself and my husband updated the app last night. Now the app tells you your steps, heart rate etc but says at the top sync failed to refresh

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3 REPLIES 3

‎11-21-2019 03:37

‎11-21-2019 03:37

I’ve been having the same issue for a week or so now! Any update?

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‎11-21-2019 06:28

‎11-21-2019 06:28

I’ve been having this same issue for weeks now! It’ll either just saying “syncing and refreshing” and then never does or it says my Bluetooth isn’t on. Getting fed up of this now! It hasn’t synced my sleep, heart rate or steps for ages 

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‎11-21-2019 06:32

In response to Simmo2091

‎11-21-2019 06:32

Ok so I’ve tried deleting the app itself and reinstalling and it seems to be syncing. We shall see if it manages to track my sleep tonight 

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