Solved: Sync - Fitbit Community

Sync

ANSWERED

Replies are disabled for this topic. Start a new one or visit our Help Center.

Goobs

6 0 6

My Ionic will not sync with my phone or ipad

Best Answer

1 BEST ANSWER

Accepted Solutions

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17596

As it won't sync to 2 devices it's probably a problem on the Ionic. I would try restarting it:

Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
Let go of the buttons.
If your Fitbit Blaze or Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

View best answer in original post

Best Answer

2 REPLIES 2

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17596

As it won't sync to 2 devices it's probably a problem on the Ionic. I would try restarting it:

Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
Let go of the buttons.
If your Fitbit Blaze or Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Best Answer

Goobs

6 0 6

Working now. Thank you.

Best Answer