Syncing Flex and Charge HR Problems Since IOS 10 upgrade.

[stevemurrell]

Hope someone can help....

I have a Flex which I use for work (I do dirty / dusty manual job) and a then a Charge HR which I wear in the evenings, overnight and at the weekends.

Prior to the upgrade to IOS 10 I wore my Flex to work and then synced and then the steps that I had made throughout the day would show up on both the Flex and the Charge HR.  For example, I could do 500 steps wearing the Charge in the morning, then 10,000 at work on the Flex and once synced later on both devices would read 10,500 steps. 

Since the IOS 10 upgrade (it might just be a coincidence) when I sync the devices, it syncs what ever is on the Charge HR back to the Flex therefore wiping out any steps that I have done using the Flex.  For example, I could do 500 steps wearing the Charge in the morning, then 10,000 at work on the Flex and once synced it only shows up 500 steps for the day!

I presume this is an issue with the new software or something but any help would be much appreciated.

[stevemurrell]

Any chance of someone at Fitbit responding to this post regarding my problem??

Since posting, I have removed both trackers & added back but the problem still exists. Seems like multiple trackers are not supported in the app update since IOS 10!!

[TrixieVon]

So no one ever reply Steve?? That sucks. This is happening to me too. Ok, thanks for nothing FitBit. 

[TrixieVon]

So no one ever replied to you Steve?? This is happening to me too. Ok, thanks for nothing FitBit. 

[stevemurrell]

No, never heard anything.

Issue seemed to sort itself out in the next software release but would have been nice for at least a response from someone at Fitbit!!