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Syncing Inspire HR on iPad

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I am unable to get my Inspire HR to sync with by Fitbit ap on my generation 6 iPad.  I have done everything the Help subjects suggest but it still won't find my device.  Any suggestions?

 

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Hello and welcome to the Fitbit Community @DJ1006 

I understand you’re having difficulty syncing your inspire HR to your generation 6 iPad. Unfortunately I’m not finding that particular iOS device on the list of compatible devices that work with the Fitbit App. This may explain why you’re having difficulty. You can few the compatibility list here: https://help.fitbit.com/articles/en_US/Help_article/2315

 With that said it certainly wouldn’t hurt trying a few troubleshooting steps to try and get you up and running again. I certainly think it’s worth a shot. I have an iPad Pro 11 which is also not on the list and I’ve managed to get mine working with my Alta HR without issues. Please make sure that your iPad and Fitbit App are updated first. 

First let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

 

If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

 

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

 

😃 Hopefully this gets you up and running again. Please let me know

 

 

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5 REPLIES 5

Hello and welcome to the Fitbit Community @DJ1006 

I understand you’re having difficulty syncing your inspire HR to your generation 6 iPad. Unfortunately I’m not finding that particular iOS device on the list of compatible devices that work with the Fitbit App. This may explain why you’re having difficulty. You can few the compatibility list here: https://help.fitbit.com/articles/en_US/Help_article/2315

 With that said it certainly wouldn’t hurt trying a few troubleshooting steps to try and get you up and running again. I certainly think it’s worth a shot. I have an iPad Pro 11 which is also not on the list and I’ve managed to get mine working with my Alta HR without issues. Please make sure that your iPad and Fitbit App are updated first. 

First let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

 

If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

 

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

 

😃 Hopefully this gets you up and running again. Please let me know

 

 

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Hello again @DJ1006 

I wanted to check back in with you to see if my suggestions got you up and running again. I realize your particular device is not compatible but I’m hopeful. Please let me know 😃

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Thank you for your help. I did what you suggested and it is syncing just fine now. Appreciate your hell and time.

Sent from my iPad
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Your so very welcome @DJ1006 Happy Stepping! 😃

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The issue persists on a daily basis. Cannot turn off blue tooth and restart my IOS device every time I want the app to update... Is there not  a more long term sustainable and faster solution? I see there a several threads where users complain about the inspire HR not syncing to their mobile/bluetooth devices and hence a bug fix should ideally be done.

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