Syncing Versa after firmware update

[JAgrawa]

I installed the update. It is paired with iPhone on current iOS. Since updating, I get frequent message the versa won’t sync. When I retry, it usually syncs. How can this be fixed?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @JAgrawa.

Thanks for the details shared in your post. Usually a missing requirement is the cause and I recommend following the complete troubleshooting steps if you continue experiencing difficulties with syncing at Why won't my Fitbit device sync? 

I'll be around if you need further help.

[JAgrawa]

Hi,

This did not help. Eventually, the Fitbit syncs as before but almost every time I open the Fitbit app, I get the message the app can’t sync. This is a constant irritant that started with the firmware update. Still hoping it can be fixed.

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @JAgrawa.

I am sorry to hear the issue persists, thank you for your efforts. Our team is currently working to resolve this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

I'll be around. 

[JAgrawa]

Thank you. I appreciate your efforts.

Jude

Moderator edit: personal info removed

[LiliyaFitbit]

@JAgrawa I appreciate your understanding and hope you continue working on your goals. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Have a nice day.