Syncing difficulties with Versa

[melissa2393]

Just contacted versa about issues I have had since October and they told me they could see I had exhausted all the ideas they have me but the will not stand behind the product.  They blamed it on the Apple update but told me they are working with Apple to fix it but don't know how long it will take. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @melissa2393, It's nice to see you again participating here in the Community Forums, welcome back!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

[thenameless1]

@melissa2393 it seems as though you might have been misinformed or maybe i have based off of conflicting information provided here on the forums.

The issue with fitbits after the Apple update is regarding notifications. At the time of replying this can be identified by the pink banner present in the forums regarding ios 13. Maybe support just grouped your issue in with it since you have a Apple product.

However, it appears that other companies, like garmin, issued an update to their app specifically addressing the bluetooth issue. There hasn't been an update to the bluetooth in the fitbit app or at least if it has it hasn't been disclosed in the app updates provided by fitbit.

No one really knows when to expect an update on the issue from Fitbit:

1. iOS 13 was released on September 19, 2019 so the issue "officially" existed since then.

2. Apple provided all of the developers, including fitbit, access to ios 13 in June of 2019 so that they could make any necessary changes to their app prior to september 19th.

3. Fitbit users reported the issues in June 2019 with their Fitbit devices if they opted into the beta program.

Currently there is no expected fix in sight, but the issue has been present for like 4-7 months depending on how you want to look at it.

[melissa2393]

thank you for your honesty I appreciate but its sad that me and lots of other people bought your product and loved your product and recommended to others just to get screwed its sad you will not stand behind your product 

[melissa2393]

first of all they did not help me because they cannot help me I got a reply back from them and they told me they due not see a fix in sight