Syncing difficulties with iOS mobile devices

[FinedonRog]

The dashboard does not show my steps. My iPad won’t sync it at all or pick it up on blue tooth. I have reinstalled and switched off blue tooth, also reinstalled Fitbit, it just won’t sync or show the information I normally see. Have Fitbit got a problem or do I return it to the shop purchased? It won’t work correctly on either iPhone or iPad. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @FinedonRog thanks for bringing this to my attention, I'm happy to help you today with the syncing situation experienced with your device. Also, let me give you a warm welcome to our Community Forums.

Seems odd that your Fitbit is not syncing all the information that was tracked, this is certainly not the way we designed out devices to work, thanks for your patience at the moment you tried some troubleshooting steps prior posting. If you haven't already done so, I recommend you to check our help article: Why won't my Fitbit device sync? and let me know how it goes. You already tried some of the troubleshooting steps that are specified there, however, I recommend you to follow step-by-step and take in consideration all the information that is there.

I'll be looking to your reply if further assistance is required. Let me know if you have any additional questions. PS: I moved your post to the iOS board.

[scoop22]

I also have the same issue. I just updated the app today and now cannot sync anymore. I tried everything remove and readd and etc and tried even charging the Fitbit again and nothing. Won’t sync and not getting any notifications. When trying to sync it says “looking”

[panny65]

Me too.

My Ionic will show a green check mark indicating it is paired, yet the app continues to ‘look’ for my Ionic..

Same thing for the wifi, can’t connect to complete setup....

This started a couple of weeks ago, and showed up as my Ionic not syncing the time, now it doesn’t sync anything at all. I too have tried everything. Turning Bluetooth off for 30 seconds, trying to delete data using the 3 button technique.......’

I wish you more luck than I am having. I am using an Apple Pro....

[deeceebee123]

Me too. My watch is telling the wrong time constantly as it’s not syncing. I’ve tried all the delete app, restart both phone and watch etc etc. and nothing. Now my watch won’t even pair with my phone. It’s driving me mad 

[panny65]

Well......
I had a good look at my Ionic and noticed something.....
On the charging port on the back of the Ionic, there are supposed to be 3 little gold connectors.
My Ionic has only the two outer gold connectors.....the middle one is....missing....
I am beginning to realise that this could be an explanation....
I have just ordered a replacement.....
I understand your frustration......believe me.
I remembered that old definition of insanity;
Doing the same thing over and over.....and expecting a different outcome.
I felt like getting a nice shot of ECT for myself, until I saw the missing middle connector...

Sent from my iPad

[panny65]

I truly understand. After I had reset etc. my Ionic for the 32nd time in 2 days, I remembered the definition of insanity, which I felt perilously close to........ the act of doing the same thing over and over again but expecting a different outcome....... yep....felt ready for a nice shot of ECT for myself.

However......I had a close look at my Ionic and noticed that on it’s back there were supposed to be 3 little gold connectors to match up with the 3 pins on the charger.

I noticed that the middle gold connector was missing on my Ionic. I can’t claim that this alone accounts for the horrible syncing......but.....

Call me a fool.....but I have ordered another Ionic......

‘So, if in a couple of weeks, you see a news flash that the West Coast of North America was blacked out by ECT administered to a patient.......you’ll know it is me to blame

[RicardoFitbit]

Hello guys! I'm happy to continue providing assistance with the syncing difficulties experienced with your devices, my apologies for the delay in responding your posts. Welcome aboard @scoop22 @deeceebee123. It's nice to see you again participating @panny65.

@scoop22 I appreciate your post and the information that was shared on it, your patience troubleshooting your Fitbit prior posting is appreciated. Let me share with you that you're unable to receive notifications on your device due to the syncing difficulties. Can you please let me know if you already tried syncing your Fitbit with another mobile device or a computer? Are you using a WiFi connection or mobile data? I'll be looking to your reply. 

@deeceebee123 Thanks for troubleshooting your device, I'd like to let you know that the incorrect time situation is because of the syncing difficulties you're experienced. Can you please let me know if you tried with a different mobile device or a computer? When was the first time you experienced this and how many times since then?

@panny65 I appreciate your update and the information shared, I'm happy to know that you purchased a new Fitbit Ionic. Please do not hesitate to contact me back if you experience difficulties with your new or if you have any additional questions for me to answer, I'll be here. Thank you for taking the time to share your experience with us.

See you around! 

[xcapade]

I have a blaze and use an iPhone XS Max. All was well but since updating to the new app, my blaze is having problems syncing with the app. It reflects that the device is synced with the app but the results are not displayed on the dashboard. Only after I force close the app and reopen, does it sync with the app, but only that once. The same syncing problems occur again after that. So basically I have to force close and restart the app in order for blaze and the app to sync. 

Please fix this

[RicardoFitbit]

Hey @xcapade welcome aboard, thanks for bringing this to my attention.

This is certainly not a common situation nor the way we designed our Fitbit app to perform, thank you for troubleshooting your Fitbit app prior posting. To better assist you with this situation, can you please let me know when was the first time you experienced this and how many times you had to force quit the app in order to check the information that was successfully synced? Also, is your iPhone software up to date? I recommend you to try this with a different mobile device and let me know if the same situation is experienced, if so, I will investigate further.

Looking forward to your reply, please keep me posted. 

[xcapade]

Hi, I noticed it the week the app was updated. I was wondering why my steps weren’t syncing. 

I practically have to force close the app in order for it to sync, after that, I will have to force close the app again for it to sync again. 

This was never a problem till I updated the app. I am using the latest iOS software. 

[RicardoFitbit]

Thanks for your reply and update @xcapade it's a pleasure to continue assisting you.

Thank you for troubleshooting this situation prior posting, seems odd that after the Fitbit app update you're experiencing this uncommon behavior. That said, I recommend you to do the following:

1. Uninstall the Fitbit app.
2. Reboot your mobile device.
3. Reinstall the Fitbit app.
4. Make sure that your iPhone is a compatible device.
5. Try with an alternative mobile device to see if this is occurring on your mobile device only.

Let me know if you have any additional questions.