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Syncing difficulty since app update

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‎05-20-2021 00:28 - last edited on ‎05-20-2021 19:35 by

‎05-20-2021 00:28 - last edited on ‎05-20-2021 19:35 by

Has anyone else not been able to easily sync their watch in the last day or so since the most recent app update was issued? I have tried re-pairing my watch and turning off and on and nothing seems to be working smoothly. Other people I know are also having the same issue

 

 

Moderator edit: subject for clarity 

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‎05-20-2021 19:34 - edited ‎05-20-2021 19:34

‎05-20-2021 19:34 - edited ‎05-20-2021 19:34

Welcome to the Fitbit Community, @DanielMark.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. You can confirm our complete troubleshooting tips in Why won't my Fitbit device sync?

 

By the way, I've moved your post to the iOS App board so we can keep our forums organized.

 

See you around.

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