Hello @Lisalisaelaine
Welcome to the community 😃 I see your having syncing issues. I have noticed this problem occurring quite often after that pesky iOS update. Hopefully I can help you with your syncing issue. First let’s try to restart your Fitbit. You didn’t mention the Fitbit tracker type you had but no worries. Just look here, find your tracker type and follow the instructions. You will not lose your data doing this:https://help.fitbit.com/articles/en_US/Help_article/1186/?q=Restart&l=en_US&fs=Search&pn=1
If restarting your Fitbit does not resolve your syncing issue my next suggestion would be to do a complete uninstall then reinstall of your Fitbit App. Again, you will not lose data doing this.
Here’s how:
1. Log out of the Fitbit app and force shut the app by swiping up
2. completely uninstall the Fitbit App from your device
3. now completely shut down your device and wait about 1 min then restart your device
4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store
5. once it’s installed, log into your device as you normally would with username and password
6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.
7. When prompted by your Bluetooth tap yes
8. now try to sync
Doing this will give you the cleanest install and should repair your syncing time issues.
😃 please let me know if this provides you with the best answer and resolves your syncing issue. Please let me know.
