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Syncing issue with Alta HR

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‎04-06-2021 02:42 - last edited on ‎04-07-2021 18:22 by

‎04-06-2021 02:42 - last edited on ‎04-07-2021 18:22 by

Lately my Alta hr has been taking longer to sync- even giving a message saying “syncing is taking a bit longer- hold tight”.  It missed an entire night of sleep data a couple nights ago. And now when I open up the menstrual tracking it takes me to 1985.  I’ve restarted the app. I’ve now deleted and redownloaded the app. Still the same. Says the app is up to date....

 

 

Moderator edit: subject for clarity 

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‎04-07-2021 18:22

‎04-07-2021 18:22

Welcome to the Fitbit Community, @Cchaps.

 

Thanks for the details shared in your post and for already trying to resolve the issue. Syncing difficulty is usually caused by a missing requirement and I recommend following the complete troubleshooting steps from this help article: Why won't my Fitbit device sync? For information about tracking sleep, please see How do I track my sleep with my Fitbit device?

 

Regarding the issue with menstrual tracking, I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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