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Step tile missing and Charge HR won't sync

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‎04-05-2021 10:28 - last edited on ‎04-07-2021 18:34 by

‎04-05-2021 10:28 - last edited on ‎04-07-2021 18:34 by

The app was updated on 4/1 and will no longer connect to my Charge HR.  Also, the step tile is missing.  I tried to "edit" my dashboard and there is no step tile to add back into it.

 

 

Moderator edit: subject for clarity 

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‎04-07-2021 18:33 - edited ‎04-07-2021 18:34

‎04-07-2021 18:33 - edited ‎04-07-2021 18:34

Welcome to the Fitbit Community, @almlg.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

You can confirm the steps to add a tile at 

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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