Steps not syncing

[Karen5216]

Yesterday and today all of a sudden when I sync it’s not syncing steps.  It shows calories, but steps.  Does anyone know why it would do this, and how to change it back?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Karen5216.

Thanks for the details shared in your post. I recommend manually syncing your tracker by following the steps in How do I manually sync my tracker or watch? If you don't see the steps tile in the app, you can add the tile by following the instructions in How do I add, remove, or rearrange tiles on my Fitbit app dashboard?

Hope this helps!

[Karen5216]

It doesn’t work.  My Fitbit will not pair up with my phone’s Bluetooth.  I’ve tried rebooting several times.  I’ve uninstalled and reinstalled the app.  It still won’t pair up.  Is there a way to contact FitBit?  They used to have a chat feature.

[LiliyaFitbit]

Thank you for your reply, @Karen5216.

I appreciate your efforts and the additional details. If you're unable to pair your device, please confirm the troubleshooting instructions here. If the issue persists, you can chat with our Support team or give them a call. Click here to get connected. 

See you around.