Syncing issues with iOS 12.4.1

[SunsetRunner]

Hi I have a fitbit Versa it's been a while and all the sudden it won't sync and it is sending messages that the app cannot update.  I have the latest IOS 12.4.1. Is there anyone experiencing this and how did you resolve this?

Thanks

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello @SunsetRunner 

Hopefully I can help you. The first thing I would do is find your Fitbit Versa in your Bluetooth list. Remove it from the list and have your Bluetooth find your Fitbit again. If that doesn’t solve your problem maybe restarting your Fitbit Versa might work. Here is how you do a restart on your Fitbit:

1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
2. Let go of the buttons.
3. Sync 

I hope this gives you a solution to your syncing issue. 😃 Please let me know

[Rainfairy72]

I tried your suggestion but it didn't help with my issue with the active minutes not tracking anymore. I also updated my iOs to the new version

[SunsetRunner]

Yes I did all that before asking here. 😞

[SunsetRunner]

The instructions @Rainfairy72  were for @SunsetRunner to resolve a syncing issue. Are you having a syncing issue or your Fitbit band not tracking your steps? I just dug around a bit and I read that you recently updated your IOS. What I would suggest is that you delete your Fitbit app from your iOS device. After it’s deleted completely turn off your device then start it again. Reinstall the Fitbit App and see if that resolves your issue and provides you with a solution. Let me know 😃

[SunsetRunner]

@SunsetRunner  Have you too tried to completely delete the Fitbit app from your device and reinstalling it? I ask because when I updated to the iOS 12.4.1 I had to reinstall the app .....maybe that might work for you too.

[Rainfairy72]

I tried it. It's still not working.

[SunsetRunner]

@SunsetRunner  Yes I did it twice!!! I keep getting a notification from Fitbit that they cannot update the app but It is up to date

[SunsetRunner]

I wish I could be more help to you both @Rainfairy72 @SunsetRunner but I think you might have to call Fitbit customer service to get the answers you need. I’m sorry I couldn’t be more help. 

[SunsetRunner]

@SunsetRunner  Thanks anyway, it was nice from you trying to help us!!!

[DeanaM1]

I have the same problem with my Ionic and it looks like a lot of others having the same problem. Fitbit apparently has no clue how to fix this issue. My next tracker WILL NOT be a fit bit. 

[SunsetRunner]

Thanks then I will wait for their solution!!! Glad to know that I am not alone!!!

[LizzyFitbit]

Hi @SunsetRunner, @Rainfairy72 and @DeanaM1. Welcome to the Community Forums. @SunsetRunner, it's always great to see you again and thanks for your great help. I'm sorry for my delayed response, and let me help you out with this situation.

@SunsetRunner, I appreciate you for trying the steps posted in this thread, as well for confirming that the iOS on your phone is updated. Since your devices are still unable to sync, I'd recommend to give a last try to the following steps:

1. Remove your Fitbit device from the Bluetooth settings one more time.
2. Force quit the Fitbit app from your phone.
3. Open the Fitbit app and tap on the profile's icon.
4. Tap on setup a new device, choose your Fitbit device and tap on replace device.
5. Follow the onscreen instructions. If prompted, proceed to pair via Bluetooth.

@Rainfairy72, you did a good job with the steps posted in this thread, and thanks for letting me know the outcome. Since you mentioned that the active minutes weren't tracked, do you mean that the active minutes on your Fitbit device aren't syncing with the Fitbit app? If so, please try the steps above to reconnect your Fitbit device in your account. Now, if your active minutes aren't being recorded at all, let me know if the heart rate is recorded correctly as well if your activities were done with a high intensity.

@DeanaM1, thanks for your efforts and your feedback towards your Ionic. I'm sorry that you're having this experience, and be sure that your comments will not go unnoticed. I was told by our Support Team that you already have a case created with them and you'll receive further assistance about your Ionic.

Keep me posted!