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Syncing to App not Mac

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‎07-13-2017 00:12

‎07-13-2017 00:12

My fitbit has been working fine, but for the last three or four days has stopped syncing to the Dashboard on our Mac. It is syncing to the App on an iPhone and I think it may be connected to starting to use this too. The applications menu shows both should be active. 

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‎07-13-2017 06:55

‎07-13-2017 06:55

I've moved this to iOS as you are more likely to get the help you need here. Hope you get it sorted.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-13-2017 09:54

In response to NellyG

‎07-13-2017 09:54

Thanks Helen, I'll hope to hear something. 

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‎07-15-2017 05:56

In response to Katebythesea

‎07-15-2017 05:56

Hello @Katebythesea, thanks for joining us, it's great to have you on board! It's nice to see you around too @NellyG. Smiley Happy

 

Which tracker are you currently using? Did it include a USB dongle? If so, please connect the USB dongle on a different USB port, if you haven't download the Fitbit Connect Software, please download it and open it. You will be able to see a button that says "Sync Now", click on it and follow the onscreen instructions to complete the sync process. 

 

If it's still not working, restart your tracker and leave it plugged in, then try to sync again. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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