help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Syncing trouble

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-16-2016 05:03 - last edited on ‎01-28-2016 10:35 by Moderator Alum

‎01-16-2016 05:03 - last edited on ‎01-28-2016 10:35 by Moderator Alum

I'm having the same problem.  All of my daily data starting on Tuesday (1/12) is gone.  I've been keeping a weekly log of my steps on a spreadsheet and now they're gone.

Moderator Edit: Edited post title.

Best Answer
0 Votes
1 REPLY 1

‎01-28-2016 10:42

‎01-28-2016 10:42

Hi @Johnny_Mags,


I've moved your post to a separate thread to help keep the iOS forum organized. I'd recommend the following steps:

1. Make sure that you are using version 2.18 of the Fitbit iOS App. Click here to be redirected to the iOS App Store.

2. Restart your tracker.

3. Reboot your iOS device.

4. Open your iOS settings, turn off Bluetooth for 10 seconds, and then turn it back on.

5. Open the Fitbit App to initiate a sync.

This should help you out, but keep me posted!

Derrick | Retired Moderator, Fitbit
Best Answer
0 Votes