Syncing troubleshoot for iOS devices

[SunsetRunner]

Assuming that you set up your tracker correctly, it should automatically sync with the Fitbit app or Fitbit Connect.

If your tracker is not syncing with the iOS app, verify the requirements below and then try our troubleshooting steps. (Most problems occur because of an unmet requirement, so we recommend reading the Requirements section carefully before trying any troubleshooting steps.)

• You installed the Fitbit app on a supported device. Here  you can find the most current supported devices list. Fitbit frequently adds support for new devices, so if yours isn't listed, check back soon.

• Your device software is running a supported version. You can check for software updates in your mobile device settings. Settings > General > Software Update.

• Bluetooth is enabled on your device. You can verify that Bluetooth is enabled in your phone settings. Settings > Bluetooth.

• Your device is not managing multiple Bluetooth connections at the same time. For more information, see The Fitbit app for iOS is interfering with my other Bluetooth devices.

• You're not trying to sync with multiple devices or your computer after setting up call, text, or calendar notifications. For more information, see Why is my tracker only syncing with one mobile device?

If you have checked out all of the above and your tracker is still not syncing, you can proceed with the following:

• Turn off Bluetooth, turn it back on, and then open the Fitbit app.
• If your tracker didn't sync, force quit the Fitbit app and open it again.
• If your tracker didn't sync, reboot your mobile device and then open the Fitbit app again.
• If your tracker didn't sync, restart your tracker.
• If your tracker didn't sync, try syncing with your computer.