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Syncing wipes my steps

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‎06-17-2017 12:45

‎06-17-2017 12:45

Every time I sync my Fitbit flex 2 it wipes my steps on both the app and the fitbit

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‎06-21-2017 09:20 - edited ‎06-21-2017 09:25

‎06-21-2017 09:20 - edited ‎06-21-2017 09:25

It's great to see new faces around @JessieD101! 

 

By any chance have you been manually logging your steps? When you manually log an activity, its step and calorie data override the data automatically detected by your tracker during the same time period. This ensures that your steps are not counted twice as long as the manually logged activity has the correct start time and duration.

 

I also recommend performing the restart 2 or 3 consecutive times and keep an eye on it. 

 

Let me know how it goes! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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