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Syncing with I Phone

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‎10-26-2019 16:22

‎10-26-2019 16:22

Is this device (Flex 2) ever going to be able to sync with the OS13 upgrade on Iphone? Or should I just throw it in the trash? Because it’s totally useless at this point. 

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‎10-26-2019 21:18

‎10-26-2019 21:18

Hello and welcome to the Fitbit Community @SunsetRunner 

I see your having trouble syncing your Flex 2. Hopefully I can help. Please tell me what iOS device you are trying to sync with and also please check to make sure your device is indeed compatible with the new Fitbit App. You can find the compatibility list here: https://help.fitbit.com/articles/en_US/Help_article/2315 If you find that your device is indeed compatible this link here may help with most syncing issues you might encounter and tips that may help: https://help.fitbit.com/articles/en_US/Help_article/1866/?q=Syncing&l=en_US&fs=Search&pn=1

 

😃 Hopefully these links will give you the answers you seek. Please keep me posted 

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‎10-27-2019 04:52

In response to SunsetRunner

‎10-27-2019 04:52

It is a Flex 2 and yes, it is compatible because I have had it for well over a year and had no issues prior to now. 
I have tried the restarts as described in all of the threads (both with the stone and the phone),reconnecting to Bluetooth and whatever else the over one hour of research I did recommended.  
I’m moving on now to another, more usher friendly device but I do appreciate you at least responding to me. 
Thanks.

Sent from Yahoo Mail for iPhone
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‎10-27-2019 06:16

In response to SunsetRunner

‎10-27-2019 06:16

Hello again @SunsetRunner 

I understand your frustration about your continuing syncing issue. I would like an opportunity to assist you if I could. Please let me know the type of iOS device you have and it’s version as well so that I can try to further assist you. 
😉 Keep me posted

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