Syncing

[Samuel080392]

My app did not register my step count or calories for yesterday, when I pull down to sync on my Versa it continuously says syncing then stops. Has anyone had this problem or does anyone have any ideas how to make sure my app is receiving data from my fitbit

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com