Text messages from IPhone 11 to charge 3

[KarlyP93]

I just got a new iPhone 11 (upgraded from a 6). I am getting my phone call notifications and my other applications notifications on my Fitbit (Charge 3) but no matter what I do, I cannot get my texts to come through. 
I have done all the troubleshooting I can find. I have turned my Bluetooth on and off, checked my the i next to my device listed in Bluetooth to insure the notifications sharing was turned on, I checked to make sure all my apps are up to date, my notifications are turned on, under my message notifications I have made sure that it’s set to notify under lock, Notification Center, and banner, and it is set to preview Always. I have re-synced my devices, I made my phone forget my Fitbit, I disconnected my FitBit from my phones application, I’ve restarted my FitBit and my phone. I’m at a complete loss. 
From my reading, this doesn’t seem like an uncommon problem with iPhone upgrades. I’m sure having an older FitBit doesn’t help my situation. However, it seems like many people have had the problem resolved once they turn their message notifications previews on. That unfortunately didn’t work for me, and even if it did, I agree with many other’s, that’s not a good solution. 
This is really disappointing, I love this feature and I will definitely be considering a change in watches if this doesn’t get resolved. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @KarlyP93.

I appreciate your participation in the forums and sharing the difficulty you're experiencing with getting text notifications on your Charge 3 from your new iPhone 11. Thanks for trying to resolve this and I am here to assist you. I understand that this can be very frustrating and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. 

I would like to advise that this issue has been reported to our team and we're working to identify a resolution as quickly as possible. Be sure to keep the Fitbit app and your phone up-to-date. I am sorry for any trouble.  

You can confirm the notifications settings and complete troubleshooting instructions in Troubleshooting quick tips for iPhones. 

I'll be around if you have any questions. 

[SunsetRunner]

I am not getting calls or text messages from IPhone 10 to Charge 3 at all. Very disappointed 

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for joining the thread and sharing that you're not receiving call or text notifications on your Charge 3. I am sorry that you are going through this situation, I totally understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[DMatthys]

I got a IPhone 11 two days ago and am unable to get text or phone call notifications on my fit bit charge 3.  I have rebooted my fitbit and turned the bluetooth on and off.  

What is a next step?

[LiliyaFitbit]

Welcome to the Fitbit Community, @DMatthys.

Thank you for joining the thread and sharing that you're not getting text or call notifications on your Charge 3 from your new iPhone 11. Thanks for trying to resolve this and I am here to help. Usually a missing requirement is the cause and I recommend following our complete troubleshooting instructions in Troubleshooting quick tips for iPhones. 

If you were using another phone previously to sync your Charge 3, please remove the tracker from the Bluetooth settings on your previous phone:

1. Go into your phone's Bluetooth menu.

2. Tap on the icon next to your Fitbit device.

3. Press Forget this device.

Keep me posted on the outcome.