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Text messages not showing up on Ionic

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‎08-09-2019 15:32

‎08-09-2019 15:32

I updated my iPhone 8 to the beta iOS 13 and I am not receiving text notifications. I receive all of the others. Have tried everything from rebooting and reinstalling. 

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‎08-11-2019 13:40

‎08-11-2019 13:40

Hi @Clindner, welcome to the Community Forums. I'm sorry for my delayed response.

 

Thanks for troubleshooting your Ionic, and I'll help you with this situation. Before anything else, take into consideration that since the full iOS version hasn't been released, it's expected to have an unusual behavior when using a beta OS version. Our team is working on the Fitbit app so it can it can work with iOS 13 once it has been fully released to the public.

 

Moving forward, although you've tried some steps prior posting I'd recommend to try the following steps in the given order:

  1. Remove your Ionic from the Bluetooth settings.
  2. To avoid any interference, turn off other Bluetooth connections when not in use.
  3. Make sure the Fitbit app is updated to the latest version.
  4. On your phone's settings tap on Notifications > Messages > turn on all the options that appear under "Alerts".
  5. Open the Fitbit app and wait until it syncs.
  6. Then tap the Account icon > Ionic's image > Notifications.
  7. When prompted, proceed to pair via Bluetooth.

 

Give it a try and let me know how it goes.

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