help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Text notifications not working on Charge 2.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2017 07:01 - last edited on ‎09-27-2017 06:12 by Moderator Alum

‎09-26-2017 07:01 - last edited on ‎09-27-2017 06:12 by Moderator Alum

I have an iPhone 7 and my phone calls are showing up but my text messages are not

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
6 REPLIES 6

‎09-27-2017 06:32

‎09-27-2017 06:32

Hello @Ashley88, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you restarted your Charge 2 and your phone recently? Have you updated the OS on your phone and Fitbit app recently? If so, my best recommendation would be resetting Notifications through the Fitbit app to also reset the connection between the tracker and the phone. 

 

To reset Notifications:

  1. Go to the Bluetooth settings on your phone, then check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. 
  2. Restart your phone (once again if you have already)
  3. Open the Fitbit app and tap on Account > Charge 2 > Notifications. 
  4. Enable Notifications and when you receive a pop up asking you to pair your tracker and your phone tap on OK.

Additionally, If your phone is currently running iOS 11, please go to your phone Settings > Notifications > Fitbit and make sure the following is enabled:

 

NuNotificationSettings.jpg

 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes

‎09-27-2017 09:32

In response to MarcoGFitbit

‎09-27-2017 09:32

I have tried all that and it’s still not showing up 

Best Answer
0 Votes

‎09-27-2017 19:03

In response to MarcoGFitbit

‎09-27-2017 19:03

I’m having the same trouble on my 6s and followed your instructions but am still not receiving any call, text, or calendar event notifications. 

Best Answer
0 Votes

‎09-28-2017 14:34

‎09-28-2017 14:34

It seems that this is an issue for a lot of users of several types of Fitbits after upgrading to iOS11. I have tried everything as well on my iPhone 7. Waiting for an Fitbit-update to fix this problem. 

 

Here is another thread on this topic. https://community.fitbit.com/t5/iOS-App/No-text-imessage-notification-on-Blaze-since-IOS-11-update/m...

Best Answer
0 Votes

‎09-28-2017 18:11

In response to Perle75

‎09-28-2017 18:11

Thanks so much! I appreciate you and will stay tuned...

Sent from my iPhone
Best Answer
0 Votes

‎10-04-2017 19:29

In response to Perle75

‎10-04-2017 19:29

Has anyone gotten any information because I’m not getting any notifications on my charge 2 now and nothing I have done seems to work 

Best Answer
0 Votes