Text notifications not working

[CWT]

I don't know why the text notification isn't working on my Flex 2. Only the call notification works. 

[Tamora]

Mine either!! I have done everything on the troubleshooting page several times. It will vibrate on a call but not text message. 

[KCDiStefano]

hi friends!  i'm having a similar issue. i just received the flex2. it vibrates for silent alarms and to indicate it's paired so there doesn't appear to be an issue with the vibration capabilities.  i have both phone and text set to green within the app and from what i can tell all notifications are allowed and permitted in my phone settings (iphone6splus). i've tried disconnecting and powering down the app while notofictions are turned off - then rebooted everything and turned notifications on but still don't seem to be receiving the notice.  it's not a huge issue but i'd like to make it work if possible. hoping you get a reply and a solution soon! 

[MarcoGFitbit]

Hello @CWT and @Tamora, thanks for joining us, it's always nice to see new faces around the Community! 

Have you tried restarting your Flex 2 and your phone lately? Most of the times this will be effective when the tracker is not receiving any notification. Additionally, it could be a great idea to remove Notifications and enable them again to reset the connection between the tracker and your phone. 

To do this:

1. Go to the Bluetooth settings and check if Flex 2 is on the list of paired devices; if it is, tap on it and select Forget this Device.
2. Restart your phone. 
3. Turn on notifications for your tracker once again:
   1. Open the Fitbit app and tap Account.
   2. Tap your tracker.
   3. Find an option to turn on your notifications.

Please remember to check on your phone under Settings > Notifications > Fitbit that Show on Notification Center, and Show on Lock Screen are enabled. Additionally verify that the alert style is set to Banners or Alerts.

Give it a try and keep me posted in case you need anything else! 

[Tamora]

I have restarted the flex 2 and my phone. I have done everything on the
troubleshooting page multiple times and the text notification won't work. I
have a new iPhone 7.
Thx
Tamora

[KCDiStefano]

thanks for the reply!  this is what i did last evening. and i did so again following your reply. i'm sure there's something simple i'm missing. but i still receive no alerts, vibration or light, for an incoming call or text. are there any other suggestions?