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‎10-26-2019 09:00

‎10-26-2019 09:00

I have a new Versa 2 and my iPhone is completed up to date but I can’t get any text notifications. I have reset the Fitbit the iPhone. I have turned the Bluetooth off and on, I have turned notifications on and off. I have done almost everything everyone has suggested. Please help

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3 REPLIES 3

‎10-26-2019 20:24

‎10-26-2019 20:24

Hello and welcome @Asiderine 

First and Foremost congratulations on your new Versa 2. I see your having notifications issues and you have tried multiple troubleshooting steps to try and resolve this issue. Currently this is a known issue that Fitbit is aware of. You can find current information here on this thread: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Good Luck to you. 

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‎10-28-2019 06:45

In response to SunsetRunner

‎10-28-2019 06:45

Hello and thank you for the response. i have tried everything in the thread that you posted and its still not working. 

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‎10-28-2019 07:01

In response to Asiderine

‎10-28-2019 07:01

Hello again @Asiderine 

Im sorry that the information in the thread I provided didn’t offer you any help. As I said it’s a known issue at this time. I have no further information I can provide. I did note on page 144 of the thread there is a post on that page from a user (dated 10-25-2019 at 09:35) that is discussing a factory reset. Maybe that might be interesting to look at. 

Im sorry but that’s all I have

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