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The app keeps logging me off

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‎03-31-2016 16:28

‎03-31-2016 16:28

Every time I try to write a message on a challenge, I'm logged off. I write my email and password to log in but then it immediately does it again. I can still sync my steps, the problem seems to only happen when I try to send a messagE. I must have had to log back in over 15 times today. What can I do?
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3 REPLIES 3

‎04-01-2016 02:50

‎04-01-2016 02:50

Hi,

 

Same logout problem but randomly and when adding food.

Great app on IOS, but this problem is very annoying...

 

Not cool 😞

 

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‎04-02-2016 07:28

‎04-02-2016 07:28

Hey there @Cosioquita @hanske1967! I hope you're doing great!
Let me help you out, next time you open the app you'll receive a notification asking if you'd like to send crash logs to our iOS team. When this message appears, tap send. Your crash logs are sent to the iOS team so they can further investigate and solve it as soon as possible.

 

Let me help you out!

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎04-04-2016 14:42

In response to MaginB

‎04-04-2016 14:42

Hi @MaginB,

 

I sent you the log as asked (logging, app asking me to sent log...).

Ever since this problem did not occur anymore 🙂

 

Thanks a lot for your attention and your help !

Great service.

 

H.

 

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